Refund & Cancellation Policy
Last updated: 7 November 2026 (Draft — activates only when Premium launches) · Applies to the Apexia website & app
Current status: Apexia is 100% free. No payments are being collected, so no refunds apply today. This policy becomes active the day Premium subscriptions launch, and will be shown again before any payment.
Planned Policy (for Premium launch)
Subscriptions may be cancelled anytime from the Dashboard; access continues till the end of the paid period. A full refund will be available within 7 days of first purchase if premium content could not be accessed due to a technical fault from our side and we cannot resolve it. Accidental duplicate payments are refunded in full to the original payment method within 5–7 business days via our payment partner.
How to Request
From Dashboard → Subscription → Request Refund, or the Contact page, with your registered email and payment reference. Approved refunds are processed to the source account only.